Returns & Exchanges

At Vitamasques, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we offer a 30-day return window for unopened and unused products in their original packaging.

1

Initiate Your Request

Contact our customer support team at [email protected] with your order number and the reason for your return to receive a Return Authorization.

2

Prepare Your Package

Securely pack the unused items in their original packaging, ensuring all seals are intact to qualify for a full refund.

3

Ship It Back

Affix the provided shipping label or use a tracked courier service to send your items back to our distribution center.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing